Customer Service

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Your purchase will be shipped from QLD Australia, within 2 working days of your payment confirmation and delivered by Australian Post.

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Delivery Within Australia

  • Free delivery Australia wide. Items are sent via registered post with a tracking number.
  • ‘Express delivery’ is available as an extra option during checkout.

Overseas Orders

  • AUD $15 Flat fee for orders under 500 grams. Items are sent via standard International Air Mail , ‘With Tracking’ (Australia Post Pack & Track). Heavier orders, please refer to shipping fees calculated during checkout.
  • Free shipping on orders over AUD$300  and up to 500 grams

Estimated shipping to US, 5-15 business days.
Estimated shipping to Canada, 10-20 business days.
Estimated shipping to UK, 5-15 business days.

Please be aware that, even though it doesn’t happen often, in some countries customs can delay packages by up to 6 weeks. Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.

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Payments, Pricing & Promotions

  • We currently accept PayPal payments and all major Credit Cards.
  • No GST is charged on listed items to Australian or overseas buyers. ‘Opals From Australia’ is not currently required to charge GST.
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Returns and Money Back Guaranty

  • We want to inspire and delight you with your jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.
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Security & Privacy

We take your privacy and security seriously and maintain A+ high data encryption rating :

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By buying any items on Opals From Australia you are accepting the Opals From Australia Terms and Conditions, Privacy Policy